System expert services for power generation

When seamless availability is the goal, when a high level of expertise is required, when every second counts – then our remote expert services are the perfect choice.

The REC (Remote Expert Center) offers excellent remote services for distributed control systems (DCS) for power generation. It is at the heart of our remote expert services. A single point of contact that enables distributed control system (DCS) operators to get all the help they need to overcome availability challenges at their power plants. With a whole suite of real-time online remote service tools that provide secure connections to our customers’ instrumentation and controls (I&C) and electrical systems, our REC team can help with just about anything involving administration, diagnosis, maintenance, engineering, and monitoring.

More than 50 experienced experts equipped with the latest data communication systems and direct access to the engineering data of your plant are ready in our RECs to solve every challenge. Benefit from the advantages of our five state-of-the-art global remote expert centers, serving the control systems of more than 1,200 plants worldwide. The remote expert support you can rely on is available 24/7 every day of the year.

With our remote expert services, we focus on ensuring that your plant is fully available, continuously producing and securely protected from digital threats. With excellent combination of preventive, reactive, and cybersecurity services, our remote expert services step in to prevent and resolve faults in instrumentation and distributed control systems via remote maintenance.

As the risk of cyberattacks on critical infrastructure increases, so do the requirements for energy companies. Specific know-how on increasingly complex plant technologies and cybersecurity is required. In most cases, however, operators do not have local access to the necessary level of expertise. At Siemens Energy and in the Remote Expert Center, we take care of your specific cybersecurity requirements. Because we know that cybersecurity is becoming a core issue for your success.

Cyber security expertise is embedded within the REC to offer customers a comprehensive Cyber Security Operations Center (cSOC). This brings together expertise on a higher and deeper level than can feasibly be provided by individual power generation business.